Julian Treasure, 5 Ways to Listen Better, Ted Talk (July 2011).
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Summary

Julian Treasure, a leading expert on sound and how to use it best, states that “listening is our access to understanding. Conscious listening always creates understanding.” We listen through filters of our culture, language, values, beliefs, attitudes, expectations, and intentions. To be a better listener, he suggests we listen with an awareness of our filters and adjust them to fit the context and to what we are listening.