Difficult Conversations: How To Discuss What Matters Most
/Douglas Stone, Bruce Patton, & Sheila Heen, Difficult Conversations: How To Discuss What Matters Most (2d ed.) 2010.
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Resources & Articles
The Robert’s Fund Civility Center for the Law maintains a resource bank of abstracts, essays, articles, and other media on civility from thoughtful leaders and eminent thinkers from across the country.